Frequently Asked Questions

Choose a tour, fill out the booking form, and we'll confirm availability shortly — usually within a few hours. For a detailed walkthrough of our pricing and booking process, see our page.

Free cancellation up to 24 hours before the tour — for both online and cash bookings. Just let us know in advance and we'll sort everything out. For complete cancellation terms including card vs cash no-show policy, see our page.

Our tours are private and flexible. Whether you're travelling solo or arriving with a big group of friends or family — we've got you covered. Just let us know your group size and we'll take care of the rest. Every tour is led by one of our who adapts the experience to your group size.

Tours are available in Russian and English. If you're interested in another language — just contact us.

Prague is magical in every season — sun, rain or snow. We tour in all weather. Dress comfortably and we'll take care of the rest.

All our tours are family-friendly — kids are always welcome! For car tours and day trips from Prague, please mention your child's age when booking so we can arrange a car seat.

We offer private walking tours inside Prague (Charles Bridge & Old Town, Prague Castle, All Prague in One Day, and hidden-side tours), a private car tour with hotel pickup, and private day trips across the Czech Republic. Browse our or see the full tour catalog at our Tours page.

Yes — we run private day trips to Český Krumlov, Karlovy Vary, Kutná Hora, Karlštejn, Terezín, and other Bohemian destinations. Each trip includes a private vehicle with driver and your licensed guide for the full day. See our complete guide for all ten destinations and details.

Yes — every guide on our team holds the Degree II (top-category) Czech National Guide License Card, issued by the Czech Ministry of Regional Development. This is the higher professional tier requiring documented competence (typically a university degree in history or tourism) verified by the Ministry. Learn more about and how to verify any Prague guide's license.

Best Prague Guide is led by Uliana Formina — Degree II licensed Prague guide with 17 years of experience, 10,000+ guests served. Uliana is featured as a local Prague expert by Aviasales — one of the largest flight and travel search platforms. She is supported by a team of individually licensed Czech National guides, each personally selected. Read our full for the team's background.

It depends on the tour. For car tours and day trips from Prague, we pick you up directly from your hotel. Walking tours start at a meeting point in the city centre. If your hotel is along the route, we're happy to start from there.

Absolutely! Every tour can be tailored to your interests, pace and preferences. Just let us know what you'd love to see or experience, and we'll take care of the rest. Browse our to see the full range of customizable formats, durations, and route options.

Each tour page includes a full breakdown of what's included and what's not. If you have any questions — just contact us and we'll walk you through everything.

Pay by card online in advance via our website, or in cash on the day of the tour (USD, EUR, or Czech koruna/CZK accepted). For complete payment details including deposit policy, accepted currencies, and online vs on-the-day options, see our page.